We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us as soon as possible so we can assist you with the return or refund process.

Returns

Our return policy lasts 30 days from the date you receive your order.

To be eligible for a return, the item must be unused, in the same condition as when you received it, and, where applicable, in its original packaging.

To request a return, please contact us before sending the item back. We may require proof of purchase, such as your order number or receipt.

Please do not send products back to the manufacturer unless specifically instructed by us.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards
  • Downloadable or digital products
  • Personalized or customized products
  • Items that have been used, damaged, or altered after delivery
  • Products that cannot be returned for hygiene or safety reasons, where applicable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if:

  • The item arrives damaged or defective
  • You received the wrong product
  • Your order is missing an item

Please provide your order number and, where possible, clear photos of the product and packaging. We will review the issue and provide appropriate assistance, which may include a replacement, refund, or other suitable solution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will be refunded to your original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or damage that occurred before delivery.

Late or Missing Refunds

If you have not received your refund, please first check your bank account or payment account.

If the refund is still not showing, contact your credit card company or payment provider, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at hlplonghuan@outlook.com.

Sale Items

Unless otherwise required by applicable law, sale or promotional items are subject to the same return conditions described in this policy.

Exchanges

We may replace items that arrive defective, damaged, or incorrect.

If you need to exchange an item, please contact us at hlptangningbo@outlook.com before sending the product back. We will provide instructions for the exchange process.

Return Shipping

Customers are generally responsible for the cost of return shipping unless the return is due to an incorrect, defective, or damaged item, or otherwise required by applicable law.

Return shipping costs are non-refundable unless otherwise stated.

We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost in transit before they are received by us.

Return Address

Please contact us at hlptangningbo@outlook.com before returning any product. We will provide the appropriate return address and return instructions.

Do not send products to an address obtained from a manufacturer or third party unless we have specifically instructed you to do so.

Important Consumer Rights

Nothing in this Refund and Returns Policy is intended to limit or exclude any consumer rights that cannot legally be waived under the laws applicable to your purchase.

Depending on your country or region, you may have additional statutory rights regarding returns, refunds, defective products, cancellations, or other consumer protections.

Contact Us

If you have any questions about refunds, returns, or exchanges, please contact us at:

Email: hlplonghuan@outlook.com